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Find answers to common questions about ordering, shipping, returns, accounts, and more.
You can place an order directly through our website. Browse our product catalog, add items to your cart, and proceed to checkout. You can order as a guest or create an account for a faster checkout experience and order tracking.
No, you can check out as a guest. However, creating an account allows you to track orders, view order history, save addresses, and access trade pricing if you have an approved trade account.
Yes, our team is available during business hours to assist with phone orders. Please call us and have your product SKUs or descriptions ready.
Orders can be modified or cancelled before they are shipped. Please contact us as soon as possible if you need to make changes. Once an order has shipped, it cannot be modified and will be subject to our returns policy.
There is no minimum order amount for standard orders. Volume discounts may apply on larger quantities.
Absolutely. For large quantity orders, custom specifications, or project-based needs, please contact our sales team or use the quote request feature in your account. We offer competitive volume pricing for bulk purchases.
Shipping costs are calculated live from your order weight, dimensions, and delivery location. You'll see the available carrier options and their prices at checkout before you pay.
Standard shipping typically takes 3-7 business days. Expedited options are available at checkout for faster delivery. Processing time is 1-2 business days for in-stock items.
Yes, local pickup is available at our warehouse location. Select the local pickup option during checkout and you will be notified when your order is ready for collection.
Yes, we ship to addresses throughout Canada. Shipping costs and delivery times vary by location. Remote and northern locations may have additional surcharges and longer delivery times.
Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account and visiting the Orders section.
We accept returns within 30 days of delivery for products in their original, unused condition with original packaging. A restocking fee may apply depending on the item's condition. See our full Returns Policy for details.
To initiate a return, log into your account and go to the Returns section, or contact our customer support team. You will receive a Return Merchandise Authorization (RMA) number and return instructions.
Custom-ordered items, cut-to-length products, specially fabricated items, hazardous materials, and clearance/final sale items cannot be returned. Electrical items that have been installed or wired are also non-returnable for safety reasons.
Refunds are processed within 5-10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Yes, exchanges are available for items of equal or greater value. Contact our support team to arrange an exchange. If the replacement item costs more, you will be charged the difference.
A trade account is designed for businesses, contractors, and tradespeople who purchase regularly. Benefits include trade pricing, net payment terms, dedicated account support, and volume discounts.
You can apply for a trade account by creating an account on our website and submitting a credit application through your account dashboard. Applications are typically reviewed within 2-3 business days.
Approved trade accounts may be eligible for Net 30 payment terms. Credit limits and payment terms are determined during the application review process based on creditworthiness and purchase volume.
Yes, trade accounts can have multiple authorized users. Contact us to set up additional users with appropriate access levels for your account.
We accept Visa, Mastercard, American Express, and other major credit/debit cards. Trade account customers with approved credit may also pay via invoice with net payment terms.
Yes, all payment transactions are processed securely through Stripe, a PCI-compliant payment processor. We never store your full credit card information on our servers. All data is encrypted using industry-standard SSL/TLS technology.
Purchase order payments are available for approved trade account customers. Please include your PO number during checkout or contact us to place a PO-backed order.
Applicable sales taxes (GST, HST, PST) are calculated and applied at checkout based on your shipping address and the relevant tax regulations in your province.
Yes, we supply professional-grade products designed for commercial, industrial, and construction applications. Our products meet relevant Canadian standards and certifications.
Technical specifications are listed on individual product pages where available. For additional data sheets, certifications, or technical documentation, contact our sales team.
If an item is temporarily out of stock, you can contact us for an estimated restock date. For urgent needs, our team can suggest alternative products or check availability with our suppliers.
Most products carry a manufacturer warranty. Warranty terms vary by product and manufacturer. Visit our Warranty page for more information or check the individual product listing.
If you could not find the answer you were looking for, our team is happy to help. Get in touch and we will respond within one business day.