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We accept returns on most items within 30 days of delivery. Items must be in original packaging and unused condition.
Products in original, unopened packaging
Unused items in resalable condition
Defective or damaged products (reported within 48 hours of delivery)
Incorrect items shipped by Hill Supplies
Items that do not match the description on the product page
Custom-ordered or special-order products
Cut wire, cable, or pipe (cut to length)
Products with signs of installation or use
Hazardous materials or chemicals
Items returned after 30 days from delivery
Products without original packaging
Log in to your account dashboard and submit a return request, or contact our support team.
Once approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions via email.
Pack the item securely in its original packaging and include your RMA number on the outside of the box. Ship to the address provided.
Once we receive and inspect the returned item, your refund will be processed within 5-10 business days.
A restocking fee may apply to certain returns:
Credit Card: Refunded to the original payment method within 5-10 business days.
Account Credit: Applied to your Hill Supplies account balance immediately upon approval.
Cheque: Mailed within 10-15 business days for non-account customers.
Log in to your account dashboard to submit a return request, or contact us at patelkap552@gmail.com.